What is Smart Switch and how do I use it? (2024)

The connection keeps dropping during the Smart Switch process. What should I do?

Please note: The Smart Switch app needs to be kept open during the transfer process. If the Smart Switch app is closed it may stop transferring and you will have to repeat the process. If you are having difficulty transferring your data using one of the Smart Switch methods, try using another to move your data.

If you're using Smart Switch to transfer via Wi-Fi, the devices need to be kept around 20cm apart. Smart Switch uses high frequency audio to establish a connection between the two devices. This audio is played out of the speaker of the old device into the microphone of the new device. Make sure that both the microphone and speakers are not covered and that you are in a quiet area.

If you have a non-Samsung device that constantly disconnects from the wireless network, go to the Advanced Wi-Fi settings on your device, turn off the “Wi-Fi initialize” and “Disconnect low Wi-Fi signal” options, and try again.

If you're using Smart Switch to transfer your data via a USB cable you should use your devices original cable and the Smart Switch adapter provided with your new phone. If you are unable to use the original cable, make sure you are using a USB cable that supports an MTP connection. Avoid moving or picking up your phone while the transfer is taking place as a USB connection must be active throughout the transfer process.

What is Smart Switch and how do I use it? (2024)

FAQs

What is Smart Switch and how do I use it? ›

Smart Switch can transfer all your data, including your device settings, so that you can pick up your new device and carry on right where you left off. You can even create a backup for your old phone's files on your PC or Mac, then transfer or sync your data onto your new Galaxy phone.

What is Smart Switch and what does it do? ›

Smart Switch can be used to transfer between tablets, between smartphones, and between a tablet and a smartphone. Please note: To use Smart Switch, your phone must run Android 4.3 or iOS 4.2. 1 or later. You can transfer your data from both Android and iOS devices over Wi-Fi, with a USB cable or with a PC or Mac.

What cannot be transferred using a Smart Switch? ›

Items that cannot be backed up with Smart Switch

Calender: Appointments synced with external accounts, such as Google, and calendar stickers are excluded. App data: Data saved in private storage cannot be backed up. Email: Social Hub and Premium accounts (Push email) are excluded.

Will a Smart Switch transfer everything? ›

Yes it absolutely transfers everything. Connect both phone via usb type c to each other. Open smart switch on both phones and follow the instructions.

What's the best way to use Smart Switch? ›

How to guides
  1. Make sure the Smart Switch app is installed on both phones.
  2. Plug them into their chargers.
  3. Place the phones within 4 inches of each other.
  4. Launch Smart Switch on both phones.
  5. Select Send data on the old phone.
  6. Select Receive data on the new phone.
  7. Then select Wireless on both phones.

How do I transfer all data from my old phone to my new phone? ›

Choose to copy apps and data from your old device.
  1. If you have a cable to connect your devices, follow the on-screen instructions to copy your data.
  2. If you don't have a cable: Tap No cable? Ok. Tap A backup from an Android phone. To copy your data, follow the on-screen instructions.

Why would I want a Smart Switch? ›

Smart switches give you the complete smart experience of your current lighting with one installation. So now, you can group multiple bulbs together to turn them on/off with one touch of the switch or our app—which is great for large open kitchens or living rooms.

What is an example of a Smart Switch? ›

An example of a popular smart switch is the TP-Link Kasa Smart Wi-Fi Light Switch. This switch allows users to control their home lighting remotely through the Kasa app available on smartphones and tablets.

When should I use Smart Switch? ›

Smart Switch can be used to transfer between tablets, between smartphones, and between a tablet and a smartphone. Please note: To use Smart Switch, your phone must run Android 4.3 or iOS 4.2. 1 or later. You can transfer your data from both Android and iOS devices over Wi-Fi, with a USB cable or with a PC or Mac.

Does Smart Switch transfer text messages? ›

When you use Smart Switch to set up your new phone, you can decide exactly what you want on your new device. If your old phone is a Galaxy, you'll be able to transfer just about everything, including all your texts, media content, Wi-Fi details and even your home screen settings.

Does Smart Switch delete data from old phone? ›

I have a new Samsung and I would like to transfer my data from my old Galaxy to the new phone. But: without deleting the data on the old phone. If I use Smart Switch, will the data be removed from the old form during the transfer? No the data will still be on the old phone unless you delete it.

Will Smart Switch transfer passwords? ›

The answer: Smart Switch does not transfer passwords. Instead, it can transfer data associated with applications that use passwords, like a messaging app or banking app. This article will provide more information on the Smart Switch features, as well as what passwords cannot be transferred when using Smart Switch.

Do you put SIM in a new phone before a Smart Switch? ›

Note: it doesn't matter if you insert your SIM card into your new smartphone before or after this. Both options work well.

Do I need a SIM card in both phones to use Samsung Smart Switch? ›

Smart switch will work just fine without a SIM in the device you are moving data from. If you have a new Samsung phone you will likely have a USB - C double ended cable. Use that to transfer data.

How do I transfer everything from my old Samsung to my new Samsung? ›

Here's how you import data wirelessly with the Smart Switch app.
  1. Select 'Galaxy/Android' (Image: © Future) ...
  2. Select Wireless. (Image: © Future) ...
  3. Connect your devices together. ...
  4. Wait for your new device to scan your old device. ...
  5. Decide what to transfer. ...
  6. Select the data to transfer. ...
  7. Wait for the transfer to take place. ...
  8. Hit done.
Aug 17, 2023

Do you put SIM card in before Smart Switch? ›

You don't need a SIM card in both phones to use a smart switch. Smart switch works on Wi-Fi and not on SIM card, so you can easily transfer data between your phones without having a SIM card in either one.

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