Samsung Smart Switch app (2024)

Learn about Samsung Smart Switch.

On this page:

  • What's included
  • How-to guides
  • Troubleshooting

What's included

  • Samsung Smart Switch makes it easy to transfer your content to your new Galaxy device.
  • Transfer contacts, photos, music, videos, messages, notes, calendars, and more.
  • Available as both an Android app and a Windows-based computer app.

How to guides

The following steps are for the Smart Switch Windows-based computer app. To learn more about the Samsung Smart Switch app for Android, checkSamsung Support.

Wirelessly transfer your data with Samsung Smart Switch to another Android phone.

  1. Make sure the Smart Switch app is installed on both phones.
  2. Plug them into their chargers.
  3. Place the phones within 4 inches of each other.
  4. Launch Smart Switch on both phones.
  5. SelectSend data on the old phone.
  6. SelectReceive data on the new phone.
  7. Then selectWireless on both phones.
  8. On your new phone, you may have to select the type of your old phone.
  9. Follow any on-screen instructions, since some types of devices may have additional steps.

Download Smart Switch

  1. CheckSamsung's websitefor instructions to use Samsung Smart Switch.
  2. Download the most recent version of Smart Switch from Samsung Smart Switch.
  3. Open the installer to begin the installation process.
  4. Accept the license agreement by selecting the I accept... checkboxes and then selectNext.
  5. When the installation is complete, selectFinish.

Create a backup

  1. Connect your Samsung device to your computer using the cable that came with the device.
  2. On the Smart Switch screen, selectMORE.
  3. SelectPreferences and then select the Backup items tab.
  4. Select the content types you would like to back up and then selectOK.
  5. SelectBackup on the main Smart Switch screen.
  6. SelectConfirm when the backup is complete.

Transfer files between your computer and an SD card

  1. Download and install the version Samsung Smart Switch that is compatible with your computer from Samsung.
  2. Using the USB cable that came with your device, connect the device to the computer.
  3. Allow your computer to install any required drivers for your device.
  4. Open Smart Switch on your computer, and allow it to make the connection.
  5. On your computer, choose Open folder to view files > OK.
  6. In the Removable Disk window, choose Open folder to view files > OK. Locate the folder containing the files that you want to move.
  7. Locate the files that you want to move.
  8. Cut or copy the files, and then paste them into the new location on your computer or SD card.

Update device software version

Follow the device requirements on the software update document, along with the following:

  • Use a Samsung USB cable.
  • Back up your data before completing the update.

To update

  1. Connect the mobile device to the computer with the USB cable.
  2. Open Smart Switch on your computer. If a software update is available for your device, Smart Switch automatically prompts you to update.
  3. SelectUpdate to begin downloading the necessary files.
  4. SelectOK to proceed. Your device may turn off and on a few times during the update process. When the update is complete, the device returns to the Home screen.

During the update

  • Don't use the device or press any keys.
  • Don't remove the battery.
  • Don't turn off the device.
  • Don't disconnect the USB cable until the update is complete.
  • You can't place a call during the update; not even an emergency call.


For help troubleshooting problems with the Samsung Smart Switch app, contact Samsung.

Samsung Smart Switch app (2024)


Will a Smart Switch transfer everything? ›

Smart Switch can transfer all your data, including your device settings, so that you can pick up your new device and carry on right where you left off. You can even create a backup for your old phone's files on your PC or Mac, then transfer or sync your data onto your new Galaxy phone.

Why didn't my Smart Switch transfer all my pictures? ›

Smart Switch Not Transferring Messages/Apps/Photos

If the application is not transferring messages, apps, and photos data, it means you haven't given the necessary permissions. To transfer the data, it is compulsory to access the data, and for that, you have to give permission.

What cannot be transferred using a Smart Switch? ›

Items that cannot be backed up with Smart Switch

Calender: Appointments synced with external accounts, such as Google, and calendar stickers are excluded. App data: Data saved in private storage cannot be backed up. Email: Social Hub and Premium accounts (Push email) are excluded.

Why is my switch saying not enough space but there is? ›

Verify the current amount of storage space on your Nintendo Switch console, and delete or archive files that you are not currently using. Game save data is stored on the console's System Memory, and cannot be saved or copied to a microSD card.

Why does my phone say not enough memory? ›

Your storage might actually be occupied by your operating system, so you may need to uninstall some apps to make more room. If this doesn't work, you can also use a cleaner app to free up some space on your phone.

What does not transfer with Samsung Smart Switch? ›

Note that paid apps and most in-app purchases from non-Android devices won't transfer. But you can install paid apps on your new device later.

Should I put a SIM card in a new Samsung phone before transferring? ›

If using an UNLOCKED phone, first choose to transfer from an old device, select your service provider (2nd screenshot), and confirm your selection before inserting the SIM card. In short, insert the SIM before restoring.

Do you need Smart Switch on both phones to transfer? ›

Wirelessly transfer your data with Samsung Smart Switch to another Android phone. Make sure the Smart Switch app is installed on both phones.

Will the Samsung Smart Switch transfer text messages? ›

Smart Switch gives you the freedom to move your contacts, music, photos, calendar, text messages, device settings and more to your new Galaxy device.

How do I transfer everything from my old Samsung to my new Samsung? ›

Here's how you import data wirelessly with the Smart Switch app.
  1. Select 'Galaxy/Android' (Image: © Future) ...
  2. Select Wireless. (Image: © Future) ...
  3. Connect your devices together. ...
  4. Wait for your new device to scan your old device. ...
  5. Decide what to transfer. ...
  6. Select the data to transfer. ...
  7. Wait for the transfer to take place. ...
  8. Hit done.
Aug 17, 2023

Is the Samsung Smart Switch faster with cable or wireless? ›

Well I find cable faster and more reliable. How fast depends on how much data you have to transfer. That's quite good as I'm a bit of a data hoarder. Last night it got to the stage where I could use the phone reasonably quickly but for the whole process including Secure Folder it took like 3-4hrs.

Does the Samsung Smart Switch transfer passwords? ›

But it seems that Samsung Smart Switch now has option to transfer wifi passwords.

Why are my apps grey after Smart Switch? ›

Even after Smart Switch is terminated, installation continues in the background. Check if the app is being installed in notifications. If you are not installing it, run Smart Switch again and restart the device before checking. If there is a grey icon left continuously, please delete the Smart Switch app and restart.

Why does my Samsung phone say not enough storage? ›

In general, the lack of working space is probably the main reason why you have insufficient storage available. Usually, an Android app uses three sets of storage, for the app itself, the app's data files, and the app's cache. Usually, the application cache takes up a large part of the space.

Why can't i get Smart Switch to work? ›

Firstly, you need to make sure that you have marked it as an Android or iPhone properly. Later, make sure that the old phone is selected as a sender while your Samsung is a receiving device. If the target device is other than Samsung, then Smart Switch would not work.

Why is my Smart Switch not connecting? ›

Check USB Cable and USB Port

Often, the cable is damaged or else, the USB port is malfunctioning. In either case, you may face the Smart Switch not connecting issue. Try connecting another phone with the same cable and check if your PC detects it normally or not.

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