FAQs
Did you set up the Secure Folder on your new phone before trying to transfer your files? Establish a Secure folder on the new phone. It will be empty. Then use smart switch and transfer the secure folder from old phone to the new phone.
Can I transfer my Samsung Secure folder to another phone? ›
The option would be to move the files out of the secure Folder,transfer to new phone and move to secure Folder if desired.
How do I restore my Samsung Secure folder to my new phone? ›
Restore Secure Folder data
- Open the menu [︙] → Tap Backup and restore → Tap Restore.
- Select the items you want to restore. If multiple devices use the same Samsung account for Secure Folder data backup, multiple backups are listed. Only one backup data exists per device..
- Tap Restore now.
Does Smart Switch copy secure folders? ›
Transferable content from Android
Personal content: Contacts, S Planner, Calendar, Messages, Memo, Call logs, Clock, Samsung Pass, Secure Folder, and Internet.
How to transfer private safe photos to a new phone? ›
Learn more. Step 1: Go to the secure folder and select all the media files you want to transfer to the new phone. step 2:Once selected, get to the options or the 3 dots and transfer those pictures out of the secure folder. Step 3: Repeat the process for all other media files and documents saved to the secure folder.
Does Google backup a secure folder? ›
You can turn on automatic backup for your Locked Folder. When you turn on backup for Locked Folder, you can access your Locked Folder from other devices when you're signed in with your Google Account.
How to transfer data from a secure folder? ›
Move files out of your Safe folder
- On your Android device, open the Files by Google app .
- Scroll to "Collections."
- Tap Safe folder.
- Enter your PIN.
- Tap Next.
- Find the files you want to move out of the folder. To move one file: ...
- The file will be moved back to it's original location.
How do I transfer files from Samsung Secure folder? ›
You'll need to use My Files in Secure Folder.
- Navigate to and open Secure Folder.
- Enter your Secure Folder passcode information if prompted.
- Tap My Files and search for the file you want to move out of Secure Folder.
- Touch and hold the file, and then tap More. Tap Move out of Secure Folder.
Does secure folder sync across devices? ›
Secure Folder features a cloud-based backup and restore, which provides users with an easy migration option when switching devices.
Where is Samsung Secure folder data stored? ›
The Secure Folder data is stored in a separate, encrypted partition on your device's internal storage. This partition is isolated from the rest of your phone's content and can only be accessed by entering the correct authentication credentials.
Once uninstalled, all the content and data inside Secure Folder will be deleted. Media files are backed up outside Secure Folder upon uninstall if you have selected the backup option (Data backup location — My Files > Internal storage > Secure Folder).
What cannot be transferred using a smart switch? ›
While Smart Switch supports tons of data types, there are certain kinds of content that it does not support. For instance, it can't transfer app data, DRM-protected media files, or any third-party account related information. Some stored settings like Safari history, bookmarks, WhatsApp messages, etc.
Why did Smart Switch not transfer everything? ›
If an error occurred while you were transferring content through Smart Switch, there is a simple way to solve the problem: clearing the app's cache and residual files. Available screens and settings may vary by wireless service provider, software version, and phone model.
How do I backup a secure folder to my smart switch? ›
Does Smart Switch Backup Secure Folder? Unfortunately, No! You cannot opt for a backup of Secure Folder via Samsung smart switch. During the transfer, you will not find an option on your PC (or other devices) on the Smart Switch interface.
What happens to secure folder when factory reset? ›
Community content may not be verified or up-to-date. Learn more. If you factory reset your phone, the contents of the safe folder are erased as is the rest of your data on the phone.
Does secure folder get deleted with factory reset? ›
Worst case scenario is that you will need to backup your data and factory reset your phone. That will reset Secure Folder back to factory default (and obviously delete anything in it).
Does your secure folder get backed up? ›
Secure Folder features a cloud-based backup and restore, which provides users with an easy migration option when switching devices.