How to transfer and backup data using Smart Switch on a Galaxy phone (2024)

• From an Android device:contacts, schedule, messages, memos/voice memos (Galaxy device only), photos, videos, music, alarm settings(Galaxy device only), call log, Home screen/lock screen image (Galaxy device only), Wi-Fi settings (Galaxy device only), documents, email settings (Galaxy device only), settings (Galaxy device only), download app installation, app data (Galaxy device only), and Home layout (Galaxy devices only).

• From the iCloud: contacts, calendar, memos, photos, videos, documents (You can import data being synced from your iOS device to iCloud).

• From iOS devices using OTG USB:contacts, schedule, messages, memos, photos, videos, music, voice memos, alarm settings, call log, bookmark, Wi-Fi settings, documents, app list recommendations.

• From Windows Mobile devices (OS 8.1 or 10): contacts, schedules, photos, documents, videos, music.

• From BlackBerry devices: contacts, schedule, memos, photos, videos, music, voice recordings, call log, documents.

Note:

• Transmission of some items may be restricted depending on the device manufacturer and the OS version.
• DRM (Digital Rights Management) applied content cannot be transferred to Smart Switch.
• Transferring data increases the battery power consumption of your phone.
• Ensure that your device is sufficiently charged before transferring data. If the battery power is low, data transfer may be interrupted.
• This feature may not be supported on some devices or computers
• Only transfer content that you own or have the right to transfer.

A wireless transfer is the preferred way to copy your data to a new phone. It's fast and lets you keep the phones plugged into their chargers during the transfer.To transfer data from your previous phone to your new phone, try using Smart Switch by following the steps below.

First, make sure the Smart Switchapp is installed on both phones. When you're ready, place the two phones close to each other.

Step 1.OpenSettingsand selectAccounts and backup.

Step 2.SelectBring data from old device.

Step 3.TapReceive dataon your new phone and tapSend dataon your old phone.

Step 4.Check the OS of your old phone and choose the appropriatesource.

Step 5.SelectWireless.

Step 6.Open Smart Switch on your old device to connect, and then tapAllowto allow the connection on your old phone.

Step 7.Select data to transfer, and then tapTransferat the bottom right.

Step 8.Once the transfer is complete,tapGo to the Home screen.

Step 1.LaunchSmart Switchon the new Galaxy phone, and then tapReceive data.

Step 2.SelectiPhone/iPad,and then tapGet data from iCloud instead.

Step 3.Enter youriCloud ID and password, and then tapSign in.

Step 4.Enter the verification code, and then tapOK.

Step 5.Select the data you want to transfer, tapImport, and then tapImportagain.

You can connect your previous phone to your new phone with the USB cable to easily and quickly transfer data.Follow the steps below using the Smart Switch app.

Step 1.Connect your new phone and the previous phone using your phone’s USB cable. A USB connector may be needed depending on the previous phone.

1. CableC to C 2. ConnectorUSB

Step 2.When the app selection pop-up window appears, tapSmart Switch, and then tapReceive data.

Step 3.In the previous phone, tapAllow. If you do not have the app, download it from Galaxy Store or Play Store. Your device will recognize the previous phone and a list of data you can transfer will appear.

Step 4.Select an item to bring and tapTransfer.

Transfer data between your phone and a computer. You must download the Smart Switch computer version app fromwww.samsung.com/smartswitch. Back up data from your previousphone to a computer and import the data to your phone.

Step 1.On the computer, download and launchSmart Switch.

Note:If your previousphone is not a Samsung phone, back up data to a computer using a program provided by the device’s manufacturer. Then, skip to the fourth step.

Step 2.Connect your previousphone to the computer using the phone’s USB cable.

Step 3.On the computer, follow the on-screen instructions to back up data from the phone. Then, disconnect your previousphone from the computer.

Step 4.Connect yourphone to the computer using the USB cable.

Step 5.On the computer, follow the on-screen instructions to transfer data to your phone.

• Call log: Due to system restrictions, transmission of call logs to the lower OS version may be limited. When transferring from O OS (8.0) or higher to O OS (8.0) or lower, call log restoration may not be supported.
• Email settings: Due to email app restrictions, transmission to the lower OS version may be limited. When transferring from N OS (7.0) or higher to N OS (7.0) or lower, email settingsrestoration may not be supported.
• Internet settings:If the sending device's Internet app version is 5.x or higher, and the receiving device's Internet app version is lower than 5.x, restoring Internet settings may not be supported.

If you want to find out more about Smart Switch, visitSmart Switch

Note:

• To transfer your content using Smart Switch, you will need a Samsung mobile device with Android OS version 4.3 or later.
• Device screenshots and menus may vary depending on the device model and software version.

We recommend this additional link that will help you to solve the problems you are facing: Problems you may experience when transferring from iOS using Smart Switch.

We recommend this additional link that will help you to solve the problems you are facing: Problems you may experience when transferring from Android using Smart Switch.