We Just Hit a New Major Milestone! – Kasa Smart (2024)

There are now more than four million active Kasa customers across the world!

Not many people know that the Kasa Smart team has been operating in Silicon Valley since 2015.When we first explored the smart home product landscape in early 2015, we found devices that offered some utility but were plagued by a variety of issues.Many devices used wireless technologies other than Wi-Fi or proprietary protocols, both needing an extra hub.Therewas a lack of interoperability between devices and most manufacturers were offering products in only a single category. As we began using these devices ourselves, we were constantly frustrated with their unreliability. We’d setup a device one day and it would disappear from the app the next morning. Or a device would randomly go offline in the middle of use. We spent significant time troubleshooting, constantly restarting or resetting.On top of all of the hardware issues we uncovered, the app picture was equally bleak with software designed for enthusiasts and technicians, not the average consumer.We knew we could do better by placing an emphasis on quality and reliability, adopting industry standard Wi-Fi for connectivity and respecting our customers' time with deference.

Our first smart plug began volume shipmentsin early 2016.Inthe time since, our team has been rapidly growing our product offering, expanding intofour distinct product categories and shipping over 30 unique device types including smart plugs, bulbs, switches and cameras. Our iOS and Android development teams have been working nonstop to deliver 59 app releases, all while maintaining a stellar app rating of 4.8 stars for both iOS and Android.

Four million users is concrete validation that the Kasa Smart team is delivering on our promise for thesmart home.

So what does this mean for you as a Kasa customer? For one, we send you our heartfelt thanks in achieving this milestone moment; it truly would not have been possible without you. It also means that you're not alone. With over four million like-minded Kasa users out there, you're likely to bump into one or two. If you do, don't be shy; share your Kasa Smart story with the world. #KasaSmart.

Kasa Smart Team

About Kasa Smart

Based in Silicon Valley, Kasa Smart, a TP-Link brand, is a leader in bringing the smart home to life with more than 2.8 million users. From smart security cameras to smart plugs, and smart light bulbs to smart light switches, we continuously develop new products and technologies that transform the way people connect and interact in their everyday lives. With easy-to-use, quality offerings, you can monitor your home, control your lighting, remotely access devices, monitor energy use, and set scenes by grouping different smart home products together. Even arrange Smart Actions, which enables intelligent interactions between multiple products and product categories within the Kasa Smart ecosystem, from just about anywhere using the Kasa Smart app. Kasa Smart products work with popular voice assistants, providing hands-free control of Kasa Smart devices through Amazon Alexa, Google Assistant, and more. Kasa Smart makes your home smarter in so many ways.

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FAQs

How do I fix an unresponsive Kasa smart plug? ›

Make sure your smart plug is plugged into a power outlet. Locate the reset button—a square button with a circle. You'll find it on the side of the device. Press and hold the reset button for approximately 5 seconds until the Wi-Fi LED light blinks amber and green (or blue on some models).

Is Kasa owned by TP-Link? ›

TP-Link manufactures smart home devices under their Kasa Smart and Tapo product lines. TP-Link sells through multiple sales channels globally, including traditional retailers, online retailers, wholesale distributors, direct market resellers ("DMRs"), value-added resellers ("VARs") and broadband service providers.

What are Kasa Smart actions? ›

A: Smart Actions is a function provided by the Kasa app that enables device interconnections and home automation. There are 4 types of featured Smart Actions that can be created: “Motion Sensing”, “Control with a Switch”, “Schedule a Scene” and “Auto-off Timer”.

How many Kasa devices can you have? ›

How many Smart Home products can be added and controlled in the Kasa app? There is no limitation. Can I use Alexa or Google Assistant to set the timer function in the Kasa app? Yes for products that have the timer function, Google and Alexa can set that feature.

Why are my smart plugs suddenly unresponsive? ›

For smart plug:

Try to plug a different device into the plug, like a lamp or a light. Unplug the smart plug from the power outlet, then try gently tapping the side of the plug: pick it up and gently tap its side to a level surface. Check the link below to reset the smart home devices, then configure it again.

Is Kasa being discontinued? ›

Is Kasa being phased out? No. There are currently no plans to phase out Kasa in the US.

Is Kasa trusted? ›

Safety is fundamental to Kasa. Guests must submit a valid government ID and a selfie to complete their booking. This data is encrypted and securely uploaded to Persona, a third party we partner with that specializes in identity verification and fraud prevention.

Is TP-Link owned by China? ›

Consider TP-Link, a leading firm headquartered in Shenzhen, China. For the twelfth year in a row, TP-Link was the largest provider of home routers in the world according to industry analyst reports.

What is the difference between Kasa and TP-Link? ›

What is the difference between TP-Link Kasa and TP-Link Tapo? The main difference between the two lines is that the Kasa line offers a wider range of products, while the Tapo line focuses on budget-friendly options.

Can someone connect to my Kasa camera? ›

Only individuals who have signed into the associated Kasa account can view your camera and recordings. All video streams and activities associated with your camera are private and can only be viewed by those signed into the Kasa Account. *Note: We recommend that you never share your account information with anyone.

Will Kasa work without Wi-Fi? ›

Even if the internet is lost they will still function. Note: If the device is turned on/off manually or by APP, then Timer will be shut down while the Schedule is still working. What kind of appliances can be powered on by a Kasa Smart plug? Any appliance that is within the plug's tolerances.

How does Kasa detect a person? ›

With cutting-edge AI algorithms, Kasa Spot can recognize people, motion, and sound. There's no need to check your camera throughout the day. Send push alerts according to the trigger mode and detection sensitivity you choose to enhance your experience.

What happens when Kasa SD card is full? ›

Save your footage on a micro SD card* up to 256 GB(V4. 0) and play back with your Kasa Smart app. *micro SD card not included. The camera will overwrite the oldest files when the microSD card memory is full.

Does Kasa work when not home? ›

Control from Anywhere

With the Kasa Smart app you can turn lite-duty appliances, up to 15 AMPs, on and off from anywhere. Turn on your bedside lamp while in the living room, set your plug to Away Mode to randomly turn on and off while you're away, even set schedules around your day.

Does Kasa cost money? ›

Subscription Plans. Every Kasa Cam comes with our free Kasa Care Services plan ("Free Plan") that provides you access to two (2) days of your Kasa Cam recordings. We also offer multiple tiers of paid subscription plans for our Kasa Care Services.

How do I get my smart plug to work again? ›

If you have restarted your device and it still isn't working, reset your Amazon Smart Plug:
  1. Press and hold the button on the device for 12 seconds.
  2. Release the button once you see the red LED light. A blue LED blinks when reset is complete.
  3. Register your Amazon Smart Plug in the Alexa app.

How do I reactivate my Kasa smart plug? ›

How to reset TP-Link Kasa smart switch and plug
  1. Press the control button to turn on or off the corresponding outlet.
  2. Press and hold a control button for 5s to re-enable setup mode for the corresponding outlet.
  3. Press and hold a control button for 10s to restore the corresponding outlet to factory default settings.

Why is my Kasa outlet not working? ›

Reboot the router and kasa device and see if the smart device reconnects. Note: If RSSI is less than -70dBm, the signal is too weak, device disconnections are likely, relocate the smart device or router to get a stronger Wi-Fi signal.

How do I reconnect Kasa to Wi-Fi? ›

Press and hold the reset button for 10 seconds until the LED lights start flashing. Add the Smart Switch back to the app: Once the Smart Switch has been reset, follow the steps in the Kasa app to add the device back to your account. This will involve connecting the Smart Switch to your WiFi network.

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