I had trouble finding the doctor where Tommy received a referral. The name is hyphenated, And, I had never heard either name. I think she may be Indian. However, I only knew the first part of the last name, the way we both received a referral. My appointment is the end of June, and I made it three weeks ago. So, Tommy was given an appointment for July 5. I explained the situation, that I was fighting to keep him alive and calling 911 multiple times each week.
The receptionist immediately gave me an appointment for this week. YAY! And, there is no rain predicted. In the meantime, I will call back to try and get a sooner one for me. I was lucky because someone had just this morning cancelled a first-time appointment.
Two weeks ago, I complained to a well-known company. I have to keep the name and product a secret. Once, I told a friend about something sent me for free that I was begging to buy. This 'friend' called the company and demanded the 'free' item because they gave it to me for free. So, I cannot reveal this company. Actually, two branches of the company sent me a free item which was composed of a box x 2 of the product. I called back to explain the mix-up and how I got two boxes, a total of 24 boxes. I explained I wanted to pay. The woman I talked to was furious, saying someone called and demanded free items. I apologized, telling her I knew who it was and she was untrustworthy. The woman understood that type person.
When I was trying to buy this product, I was told it was sold in Nashville, Atlanta, New Orleans, and some place in Mississippi. Now, this product is sold in every store in this area. Once, before it expanded to this area, I was in Atlanta for a week for a business trip. A bunch of us had the shuttle van take us to a store. When I came to the register with this item, all the people with liquor were shocked, asking me how I could cook that in the room and why. I cannot tell you the product but think something like oats.
Now to the present product.
I called with three products on the table beside me and sizes and upc for each written down. I pointed out this was my all-time favorite of all brands and all flavors. I recounted my disappoint with two of the products and what I expected. One item met with complete satisfaction. She was taking copious notes and asking questions. She said all this would go to proper people. Two of the products should have been the same but weren't.
After about 15 minutes with her, she said she would replace all three. I assured her one product was perfect like I had reiterated. She insisted she would replace it too, so three coupons were coming my way. She asked again the sizes and upc. Then, she said she would send a check to reimburse me. I argued that the three coupons were plenty. She insisted, saying that they could only reimburse me $18.31 cents. I still objected but she apologized for the 'low' amount. I will never ever buy another brand besides this brand. Amazing? I received the check and am still surprised.
So, this should help cover the blouse I bought yesterday. I bought a blouse about three weeks ago. It was one size smaller than I thought I needed, but it was blousy. NO. It is too small. So, I bought what I thought was one size larger. It was falling off my shoulder and way too low. I decided I could take up the neckline since it was two sizes larger. Then, I found the blouse again in the size between the too-small blouse and the too-large blouse. Goldilocks is now happy because the new one is 'just right."
Last night, I had an ache across eyes and nose. Teeth were hurting. So, this morning I have such a sinus infection and am choking trying to swallow. I credit privet hedges. All my home remedies along with the usual allergy meds will help.
In the meantime, I am on the usual 'Tommy watch' for symptoms.
Have you ever had a manufacturer go beyond expectations to make things more than equitable?
Tell me about a 'just right' moment.
