Smart Plug features — WiZ (Legacy) Help Center (2024)

FAQs

Smart Plug features — WiZ (Legacy) Help Center? ›

In case your plug does not show up after some time, hit the " Try manual setup" button, and follow the steps on the screen: - Long press the button on the plug for 5 seconds or more, until the blinking pattern changes. - Tap on start, in the app.

In case your plug does not show up after some time, hit the " Try manual setup" button, and follow the steps on the screen: - Long press the button on the plug for 5 seconds or more, until the blinking pattern changes. - Tap on start, in the app.

For smart plug:

Try to plug a different device into the plug, like a lamp or a light. Unplug the smart plug from the power outlet, then try gently tapping the side of the plug: pick it up and gently tap its side to a level surface. Check the link below to reset the smart home devices, then configure it again.

The WiZ smart plug can make any socket smart. Just plug in your ordinary light or appliance and you'll be able to control them with your smartphone or your voice. With schedules, you can turn devices on and off to fit your daily routine and save energy.

1）Keep the Wireless Smart Plug plugged in the wall outlet. 2）Hold the power button and count for 8-15 seconds then release it. 3）You should see the blue indicator LED blink 5 times and hear a clicking noise. After that, the blue indicator LED will flash slowly, which indicates a factory reset is done successfully.

If it still cannot be connected, reset the smart plug and connect it to your Wi-Fi network again. Press and hold the Power Button for 5 seconds to reset the Wi-Fi connection. The LED indicator will start flashing and alternate between amber and blue, indicating the smart plug is ready for Wi-Fi set up.

As these plugs age, they fail usually in 3 basic ways, refuse to open or close the relay, power failure, or refuse to connect to WiFi network, regardless of configuration. The odder failure is when they lose power regulation, then all kinds of odd behavior results, like the constant clicking for example.

To restart, unplug the device from the outlet and plug it back in. If you have restarted your device and it still isn't working, try the following steps: Open the Alexa app, and remove your device. Go to the device manufacturer's companion app or website, and follow instructions to "reset an unresponsive device."

A power outage, router, or internet service disruption can disconnect your smart device from the network. If your smart device loses electrical power by a light switch being toggled off or if a fixture is turned off, this would disconnect your smart device.

Does WiZ work without Wi-Fi? ›

The Wi-Fi WiZmote does not connect to your Wi-Fi router. Instead, it communicates directly with the lights of the room. This means you will be able to use it even if your Internet or your Wi-Fi goes down. Its control range is typically around 15 meters.

With SpaceSense, your WiZ lights automatically turn on when you enter a room and turn off when you leave. SpaceSense uses the Wi-Fi signals already present in your home, so it's easy to set up with no additional hardware or wiring required.

To set up the smart plug, you'll need to download its companion app and then log in or sign up for an account. Manufacturers usually have dedicated apps for their smart home products. Find the app for your smart plug on your phone's app store.

If your Amazon Smart Plug stopped working, restart your device. Unplug your Amazon Smart Plug from the outlet, and then plug it back in. Reset your Amazon Smart Plug: press and hold the button on the side of the device for 12 seconds.

Go next to the bulb or lamp with your mobile, and check that you are well connected to Wi-Fi. If the bulb is too far away, it cannot connect. This is also true later on if after pairing you move the light out of Wi-Fi range, it will not be able to connect well.

Go next to the bulb or lamp with your mobile phone, and check that the Wi-Fi signal is strong. Lights located in areas where the connection is too weak will not be able to connect. Logically, this also applies after the pairing if you move the light further away or out of Wi-Fi range.

Manually triggering pairing mode

To trigger it, you need to turn ON your light 3 times in a row with the power switch, with 1-2 seconds between each ON. Then your light will start to pulse in blue (color light) or cool white (tunable white light). It is ready to be added to your Home in your WiZ application.

If you are having trouble connecting your plugs, try restarting your router and your mobile device. You can also try resetting your Smart Life plugs by pressing and holding the reset button for 5 seconds. Here are the steps on how to reset your Smart Life plugs:Locate the reset button on your Smart Life plug.