Follow these steps to remove and reinstall your Video Doorbell or Security Camera when moving home.
Note: The process for moving home with a Ring Alarm is different. Learn how to move your Ring Alarm to a new address.Before you beginTurn the power off at the circuit breaker if your device is hardwired. Place any hardware that you remove into a plastic bag and tape it to the device, or put it back into the original box.
Use the screwdriver that came in the box with your doorbell to remove the security screw that holds the faceplate in place. If you’ve lost the original screwdriver, you can get a new one from a Spare Parts Kit on Ring.com. The Spare Parts Kit includes a screwdriver, mounting bracket, security screws and other parts you may need.Identify which Ring Video Doorbell you have and its compatible accessories.
Even if you're not living at your old home, you may want to wait to uninstall your device so you can continue using them while you move.
If you have a Ring Protect plan and want to continue receiving videos, you'll need to keep your wifi service connected.
You do not need to create a new location to set up your Ring Video Doorbell or Security Camera at a new address.In the Ring app:
Update your previous address to your new address
Tap the
menu
in the top left corner again
Tap the device you want to set up
Be sure to have the name of your new wifi network and password handy
Once you’re reconnected to wifi, check Motion Settings and Motion Schedules to make sure they're customised for your new home
Repeat the process for each Video Doorbell and Security Camera that you are reinstalling.Note: If you try to set up a device and it is registered to someone else, check with the other members of your household. The person that initially set up the device is the device owner. In order for you to set up the Ring device on your account, the device needs to be removed in the Ring app.
If you’re having trouble connecting to the Ring wifi network, follow our troubleshooting steps.
If you want to leave a Ring device behind and transfer it to a new owner, you must remove the device from the Ring app to transfer ownership. The new owner will then need to download the Ring app, create their own account and set up the device on their app from their mobile device.
Cancelling a Ring Protect plan, physically uninstalling a device or deleting the Ring app will not transfer ownership of a Ring device.
Once a device is removed, all its data and videos will be deleted. Learn how to download your videos.
Your Ring Protect plan will not be automatically cancelled when you remove your device. Learn how to cancel your subscription plan.
How to delete your previous address in the Ring app
If you are not installing any Ring devices at your new location and want to delete your previous address:
You may need to scroll to see the red bin icon at the bottom of the screen.
Last updated 5 days ago
©2024 Ring LLC or its affiliates
|
FAQs
If you are selling your home, or moving into a new place, and there's a Ring doorbell installed, you'll need to remember to pass ownership of the device over to the new owner of the house.
What to do with a Ring doorbell when moving house? ›
Even if you're not living at your old home, you may want to wait to uninstall your Ring Video Doorbell or Security Camera so you can continue using them while you move. If you have a Ring Protect plan and want to continue receiving videos, you'll need to keep your wifi service connected.
How do I transfer my Ring doorbell to a new homeowner? ›
If you want to leave a Ring device behind and transfer it to a new owner, you must remove the device from the Ring app to transfer ownership. The new owner will then need to download the Ring app, create their own account and set up the device on their app from their mobile device.
Are Security Cameras considered a fixture? ›
Fixtures differ from personal property, also known as chattel. Personal property is not permanently attached to the structure or land and is usually kept by the seller when moving out. Fixtures can be cabinets, security systems, or even trees and bushes.
How do I prepare my ring doorbell for a new owner? ›
Transferring Ring doorbell to a new owner
Create a new Ring account and log in. Tap Set up a Device, and follow the onscreen instructions. Scan the QR code or MAC ID barcode on the Ring doorbell or its packaging. Follow the prompts to complete any software updates and connect your device to Wi-Fi.
How to reset ring doorbell when moving into a new house? ›
Ring Video Doorbell (1st Generation)
- Undo the security screws and remove your doorbell from its bracket.
- Press and hold the orange setup button on the back of the device for 10 seconds.
- The light on the front of the doorbell will flash for several minutes; when the light turns off the reset is complete.
Ring Stick Up Cam Battery (2nd Generation)
- Undo the battery cover.
- Find the orange setup button near the battery slot.
- Press and hold the setup button for 10 seconds.
- The light on the front of the camera will flash for several minutes; when the light turns off the reset is complete.
Ring Video Doorbell Wired can be connected to existing doorbell wiring and/or an existing internal doorbell chime. It can also be wired directly to a transformer.
How do I move a Ring camera to a new location? ›
To move a device to a Location that is already on the account:
- Open the. menu (☰) .
- Devices. .
- Tap the device you want to assign to another Location.
- Device Settings. .
- General Settings.
- Location.
- Tap the location where you want your device assigned.
When it comes not any other Ring devices, you will be able to change the location the same way, within your Ring app by visiting the Menu, tapping Settings, and selecting Change Address. This will move your devices and subscription.
Move to a different place in the same home
Remove any screws and mounting plates if you've used them. Refer to the uninstall the mounting plate and other hardware section below for details. Take your camera or doorbell to its new location, and connect it to power if needed.
How does Ring doorbell work when you are away from home? ›
Even if you are not home, as long as the device is connected to the internet, you'll always know when someone is at the door. Using features in the Ring app like Live View and Two-Way Talk you can easily have a conversation with whoever is at your door, no matter where you are.
How to clear Ring doorbell when moving? ›
You might do this when relocating a Ring Video Doorbell to a new door or a new property of your own or to fix any software issues. To do this, remove the front panel of the doorbell, locate the small circular reset button (there should be a sticker pointing at it), and press it for 15 seconds.
