How to transfer data from a Galaxy phone with a broken screen (2024)

Last Update date : Jan 23. 2024

If your Galaxy phone's screen is broken and you cannot see or touch the screen to operate your device but need to transfer your data, connect your phone to an external display (monitor, TV, etc.) to utilise screen mirroring. You will also need a mouse and keyboard to operate your device so you can transfer your data.

How to transfer data from a Galaxy phone with a broken screen (1)

Note: To complete this process, your Galaxy smartphone's operating system must be Android 12 or higher and must also support DisplayPort.

How to set up for transferring data

Before you can transfer your data from your old, damaged phone to your new Galaxy phone, you need to check that you have all of the necessary equipment and that it is set up correctly.

Items required:

  • Smartphone with a broken screen (Android 12 or later, Display port compatible device)
  • New smartphone to move data to
  • USB-C to HDMI hub adapter (with USB-A port)
  • External display (HDMI enabled)
  • HDMI cable
  • Wired USB mouse
  • Wired USB keyboard

Note: None of the following items are included with the purchase of a Galaxy phone: USB-C to HDMI hub adapter, External display, HDMI cable, wired USB mouse, wired USB keyboard.

Step 1. Connect a monitor (TV), mouse, and keyboard to the HDMI hub adapter (not included) on your device. Then, hold down the volume up and down button on your smartphone and connect your phone to the HDMI hub adapter. Release the volume button once your phone and the adapter are connected.

How to transfer data from a Galaxy phone with a broken screen (2)

Step 2. Once your phone and the external display are connected, either your phone’s screen will be mirrored on the external display or the Samsung DeX screen will appear. After unlocking or exiting DeX, you can start backing up your data with the Smart Switch.

How to transfer data from a Galaxy phone with a broken screen (3)How to transfer data from a Galaxy phone with a broken screen (4)

Screen 1. If your phone screen is mirrored, unlock it with your mouse or keyboard and launch the Smart Switch app.

How to transfer data from a Galaxy phone with a broken screen (5)How to transfer data from a Galaxy phone with a broken screen (6)

Screen 2. If the Samsung DeX screen appears, click on Apps located in the bottom left corner > Tap on Exit DeX to switch to the mirrored screen and launch the Smart Switch app.

Note: When the DeX initial setup screen appears, press ESC on your keyboard or (Windows + Backspace) to close it.

How to transfer data to a new phone using the Smart Switch app

When you discover that you need to move your data from one phone to another, the Smart Switch app makes transferring the information a quicker, easier process.

How to transfer data from a Galaxy phone with a broken screen (7)How to transfer data from a Galaxy phone with a broken screen (8)

Step 1. (New device) Open the Smart Switch app > Select Receive data.

How to transfer data from a Galaxy phone with a broken screen (9)How to transfer data from a Galaxy phone with a broken screen (10)

Step 2. (New device) Select Galaxy/Android.

How to transfer data from a Galaxy phone with a broken screen (11)How to transfer data from a Galaxy phone with a broken screen (12)

Step 3. (New device) Select Wireless.

How to transfer data from a Galaxy phone with a broken screen (13)How to transfer data from a Galaxy phone with a broken screen (14)

Step 4. (Old device) Select Connect to authorise the phone connection.

How to transfer data from a Galaxy phone with a broken screen (15)How to transfer data from a Galaxy phone with a broken screen (16)

Step 5. (New device) Select data to transfer > Tap Next.

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Step 6. (New device) Tap Next to complete the data transfer.

Note: If your phone won't turn on and is unresponsive, or if you have trouble getting the necessary items needed, contact or visit a Samsung Service Centre for further assistance. You may need to bring a phone to transfer the data from the broken device to your visit.

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How to transfer data from a Galaxy phone with a broken screen (2024)

FAQs

How to transfer data from a Galaxy phone with a broken screen? ›

Or, if your phone has a micro USB-B port, you'll need a USB-B to HDMI adapter. You will also need an HDMI cable. With some devices, you can also use a device like a DeX station, or multi-port adapter to connect a mouse and keyboard in addition to HDMI. Handy if the screen also won't respond to touches.

How can I transfer data from my phone when the screen is not working? ›

Here are some common approaches:
  1. Use a USB Cable. If your phone is still operational and you can see a part of the screen, connect your phone to your Windows 11 PC using a USB cable. ...
  2. Use an External Keyboard or Mouse. ...
  3. Use Android's Find My Device. ...
  4. Use Third-Party Software. ...
  5. Access Android via ADB.
Mar 18, 2024

How can I connect my Samsung to my computer with a broken screen? ›

Or, if your phone has a micro USB-B port, you'll need a USB-B to HDMI adapter. You will also need an HDMI cable. With some devices, you can also use a device like a DeX station, or multi-port adapter to connect a mouse and keyboard in addition to HDMI. Handy if the screen also won't respond to touches.

How to access Android phone with broken screen? ›

When you can't have any operation on your broken phone screen, you may try to connect your phone to an external monitor using an HDMI adapter. You can mirror your phone to a TV or PC in this way. This will mirror your phone's screen onto the monitor, allowing you to navigate through your phone.

Can you transfer data from a phone with a black screen? ›

With a USB OTG cable, you can connect your Android phone that has a broken screen to a mouse and then use the mouse to control your Android device. By doing so, you will be able to transfer your files wirelessly to another device to a cloud-based service.

How do I transfer data from my Samsung when my screen isnt working? ›

  1. (New device) Open the Smart Switch app > Select Receive data. (New device) Select Galaxy/Android.
  2. (New device) Select Wireless. (Old device) Select Connect to authorise the phone connection.
  3. (New device) Select data to transfer > Tap Next. (New device) Tap Next to complete the data transfer.

How can I transfer data from my Android phone with a broken screen for free? ›

Use a USB Cable

If your phone's screen is broken but the phone still powers on, you can use a USB cable and connect the phone to a computer. If you have set the phone to file transfer mode before, you can access the files and transfer them directly.

How do I access my Samsung phone when the screen isnt working? ›

If your Galaxy phone's screen is broken and you cannot see or touch the screen to operate your device but need to transfer your data, connect your phone to an external display (monitor, TV, etc.) to utilise screen mirroring. You will also need a mouse and keyboard to operate your device so you can transfer your data.

How to get data off Samsung with a broken screen? ›

Use a Samsung Smart Switch
  1. Install Samsung Smart Switch on your PC.
  2. Connect your Samsung phone to your PC via a USB cable.
  3. Use a mouse to navigate on your phone screen and press "Allow" in the prompt that asks for data access permission.
  4. In Smart Switch, choose the "Backup" tab and select the data you want to backup.
Apr 7, 2024

Can you use a smart switch if the screen is broken? ›

There are several ways to access and recover the data from your device. You might be able to use Find My Mobile or Smart Switch to back up your device, use a mouse or keyboard on your device, or connect to a TV or PC monitor.

How to recover data from phone with black screen? ›

Part 1: How to Recover Data from Android with Black Screen of Death
  1. Step 1: Choose Recover from Phone Module. ...
  2. Step 2: Connect Your Phone to Your Computer. ...
  3. Step 3: Choose a Scan Method to Scan Your Android Device. ...
  4. Step 4: Choose the Files You Want to Recover from the Result Interface.
May 25, 2023

How to get photos off Samsung phone with broken screen? ›

How to Get Photos Off a Broken Samsung Phone
  1. Way 1: Using AirDroid Web.
  2. Way 2: Using a USB Cable.
  3. Way 3: Using Google Photos.
  4. Way 4: Using SD Card.
  5. Way 5: Using an HDMI Cable.
  6. Way 6: Using an External Mouse.

How do I mirror my broken Android screen? ›

To mirror your broken android screen to your PC using Apowermirror, start downloading the app on both your PC and android device. Once you've launched an updated Apowermirror on both devices, connect the two using a USB cable. Enable USB debugging on your phone, then click “Start Now” on your PC.

How to recover data from an Android phone that won't turn on? ›

There are various data recovery tools available that can scan your phone's storage even if it's not turning on and recover data from phone that won't turn on. Some popular options are EaseUS MobiSaver, Dr. Fone, and Recuva. However, note that these software options may not be 100% effective.

How do I transfer files from my phone to a dead screen? ›

There are a few ways to do this. First, you could try to connect your phone to a computer with a USB cable and transfer the photos. If that isn't an option, you could use cable adapters like an OTG cable to move data from your broken phone to a new device.

How to recover mobile data if display is broken? ›

The safest method to extract data from a damaged Android device is to connect it to an external display using a USB-C to HDMI dongle. In most cases, you'll also need to connect a keyboard and mouse to control the device. However, it's not feasible to recover files from a completely dead Android device.

Can you transfer iPhone data without screen? ›

If your old iPhone screen can't be tapped or used normally, you can also use iCloud or to transfer data to your new iPhone only if you've backed up data from your old iPhone to the iCloud. The way you can also transfer data from lost/dead/damaged/smashed iPhone to new iPhone using iCloud backup.

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