SIM cards are a vital part of your Galaxy phone, without one, you won't be able to do anything. It's important to know how to insert and activate a SIM card or eSIM, in case you need two phone numbersfor a single device.
Before starting. make sure that your device's software and related apps are updated to the latest versions. To update your mobile device's software, please follow these steps:
Step 1.Go toSettings>Software update.
Step 2.Tap onDownload and install.
Step 3.Follow the on-screen instructions.
What is an eSIM and a nano-SIM card?
SIM cards allow you access your service provider's mobile data network so you can make calls, send messages, and more. To have two phone numbers, or two service providers on a single device, you can activate an eSIM, or insert two SIM cards.
An eSIM is an embedded digital SIM, unlike a physical nano-SIM card. Please note, using both a nano-SIM card and eSIM at the same time may result in slower data transfer speeds in some areas.
Nano-SIM
eSIM
- Dual SIM Scenario: SIM1 (Physical SIM) + SIM2 (Physical SIM or eSIM)
Inserting the SIM correctly into the dual SIM card tray
Incorrectly inserted SIM cards may not be recognised by your phone. Check that your SIM card is placed on the tray with the gold coloured contact facing upwards and fixed firmly into the tray. If using dual SIM cards, ensure both SIMs are inserted into the card tray with both gold coloured contacts facing outwards.
SIM1 (Front side)
SIM2 (Back side)
How to insert a SIM card in your phone
Step 1. Insert the ejection pin into the tray hole to release it.
Step 2. Pull the tray out gently from the tray slot.
Step 3. Place the SIM or USIM card on the tray with the gold coloured contacts facing outwards and gently press the SIM or USIM card into the tray to secure it.
Step 4. Insert the tray back into the tray slot.
Please Note:
- If the SIM card is not placed exactly into the tray slots, the tray may not insert, or the SIM card may not be recognised once inside.
- Only use nano-SIM cards.
- Ensure that the ejection pin is perpendicular to the hole; otherwise, the device may become damaged.
- If the card is not fixed firmly into the tray, the SIM card may fall out of the tray.
- If you insert the tray into your device while the tray is wet, your device may become damaged. Always ensure the tray is completely dry.
- Fully insert the tray into the tray slot to prevent liquid from entering your device.
How to activate an eSIM
Your Galaxy S24 Series phone includes an eSIM which functions as a SIM card. Mobile networks can be used after activating the eSIM, or installing a nano-SIM card. To activate an eSIM, follow the steps below.
Step 1. Launch the Settings app and tap Connections.
Step 2. Tap SIM manager.
Step 3. Tap Add eSIM.
Step 4. When a mobile plan is found, follow the on-screen instructions to activate the eSIM.
If you have a QR code provided by your service provider, launch theSettingsapp, tapConnections>SIM manager>Add eSIM>Scan QR code, and then scan the QR code.
Please Note:
- An eSIM requires a wireless service plan and allows you to activate a mobile network plan without the use of a nano-SIM.
- eSIM usage may not be available depending on your service provider, region, or device model.
How to use the SIM card manager (dual SIM models)
You can customise your SIM card settings and activate or deactivate installed SIM cards in the SIM card manager menu. Launch theSettingsapp and tapConnections>SIM card manager.
- SIM cards: Activate the SIM card you want to use and customise the SIM card settings.
- eSIMs:Activate the eSIM.
- Preferred SIM card:When two cards are activated, specify which SIM card you want to use for specific features, such as voice calls.
- Auto data switching:Set the device to use another SIM card for data services, if the preferred SIM card cannot connect to the network.
- More SIM card settings: Customise call or eSIM settings.
Please Note:
- Some services that require a network connection may not be available depending on your service provider.
- Device screenshots and menus may vary depending on your device model and software version.
Make the most of your Galaxy S24 with how-to video guides, useful tips, apps and services, accessories, offers and support. Learn more here.
